Refund policy

Returns/Exchanges

Due to the nature of our items being customized, we do not accept any returns, cancellations or exchanges. Each item is carefully crafted and uniquely made as requested in each order. We appreciate your support and understanding.

Please review all details of your order before placing an order. 

Damages and issues

Please inspect your order upon arrival and contact us immediately if there is any issue or concern with your order. We allow up to 2 business days to contact us with any concerns, after this timeframe we can no longer assist with your order. 

Konoha threadz is not responsible for return postage.

Incorrect address and Lost packages

Konoha threadz is not responsible for lost or stolen packages. Please contact USPS/UPS with any questions or concerns. We are not responsible for packages marked as delivered and not found.